Here you can track and manage all of your active incidents – no matter what system they’re coming from: Nagios, New Relic, Pingdom, Zabbix, CloudWatch. Automatic Incident Triage. io. Automatic Incident Triage. , provider of the first Event Correlation and Automation platform powered by AIOps, today announced the addition of Matt Morgan as Chief People Officer. Generative AI for Automated Incident Intelligence. This new capability has been added to the BigPanda Formula Language to help create sophisticated incident tags easily. Event correlation. The result is an insightful study examining the current status, the developing trends and the expected future of IT monitoring and AIOps. They intelligently gather alerts from fragmented monitoring tools and deliver high-level insights that operations teams can quickly understand and act upon. BigPanda has the capability to observe and integrate suitable data in applications to accelerate workflows. Then, looking at actionability, you can focus on taking effective action versus just moving alerts to tickets quickly. These progress in complexity and difficulty. By carefully determining the usage and value of your current observability stack, your ITOps teams can consolidate redundant tools and those providing little value to reduce your operational costs. Root. Whiskey and Wisdom is a monthly executive-only forum where IT operations leaders can network independently and discuss high-level AI operations and ITOps strategies with their industry peers. Automate incident analysis to speed resolution and reduce escalations. How to prepare for, deal with, and recover from IT outages. SAN FRANCISCO, January 6, 2021 — BigPanda, Inc. Real-time Topology Mesh. Real-time Topology Mesh. , the leader in Incident Intelligence and Automation powered by AIOps, today announced Generative AI for Automated Incident Analysis. Streib’s strengths combine technical knowledge with a keen understanding of the importance of creating and. Root cause analysis. Brazil-based Tech Multinational Leverages BigPanda to Break Down Ops Silos, Improve Delivery of Services. Root Cause Changes. Automatic Incident Triage. Generative AI for Automated Incident Intelligence. And if you want to hear more CTO perspectives or learn more about AIOps or about the BigPanda. BigPanda was named in Gartner’s latest report, “Cool Vendors in Availability and Performance 2016”, marking another exciting development in what has. BigPanda Automatic Incident Triage automates and shortens the triage phase of your incident management lifecycle. According to the settings in the Edit Correlation Pattern window, if multiple alerts come in within a time frame of 15 minutes and under the “corp” cluster, they would be correlated into an incident: Incidents in BigPanda display active alerts by defined cluster. BigPanda for C-suite. SAN FRANCISCO, July 11, 2023 (GLOBE NEWSWIRE) -- BigPanda, Inc. by Assaf Resnick | Jul 27, 2023. Dell’s recent acquisition of Moogsoft is the most recent validation of the growing market for automated ITOps – also known as AIOps. Root Cause Changes. Generative AI for Automated Incident Intelligence. Automated RCA is the process of using automation to investigate incident root causes in real time using AI/ML. You can design a Panda. Incident 360 Console. Real-time Topology Mesh. NEW YORK, May 20, 2021 — BigPanda, Inc. Real-time Topology Mesh. Just two of the many examples include a global leading airline that was able to reduce MTTR by 78% in the process, and. Generative AI for Automated Incident Intelligence. Update BigPanda incident tag to use HTML anchor link CMDB: Support for inactivating individual tables. BigPanda collects, cleans, and prepares data for AIOps processing. Generative AI for Automated Incident Intelligence. Automatic Incident Triage. Root Cause Changes. Improved correlation and alert noise suppression. Generative AI for Automated Incident Intelligence. , the leader in Incident Intelligence and Automation powered by AIOps, today announced it has been named to Inc. Generative AI for Automated Incident Intelligence. Automatic Incident Triage. io. This data is filtered, correlated and presented in the context of the incidents you are working on. , the leader in AIOps Event Correlation and Automation, today released its 2021 AIOps Benchmark Report, a white paper produced in conjunction with StarCIO that surveyed IT Ops leaders and practitioners on the challenges they faced in 2021. Root Cause Changes. Event moderator and BigPanda Regional VP of Professional Services Sales Jordan Gamble carried the. Incident 360 Console. The influence of incident triage on the length of MTTR is often underestimated. The average enterprise deals with at least 15 different monitoring and observability tools that create thousands of alerts a day, often overwhelming and drowning their IT operations. Automate incident analysis to speed resolution and reduce escalations. Generative AI for Automated Incident Analysis is a new capability from AIOps platform BigPanda. Automate incident analysis to speed resolution and reduce escalations. Automate incident analysis to speed resolution and reduce escalations. Automate incident analysis to speed resolution and reduce escalations. Generative AI for Automated Incident Intelligence. Automatic Incident Triage significantly. Incident Intelligence from BigPanda provides a powerful AI/ML-driven alert correlation engine that helps ITOps detect and triage incidents. Automatic Incident Triage. Correlates multi-source alerts with change data to identify incident-impacting changes across hybrid cloud environments. alerts. Automatic Incident Triage (AIT) allows for improved incident resolution automation through custom incident tags, which can increase performance and availability, improve NOC productivity, and reclaim critical FTE. Automate incident analysis to speed resolution and reduce escalations. Generative AI for Automated Incident Intelligence. New Capability Automatically Delivers Clear Incident Descriptions to Estimate Incident Impact and Suggest Root Causes. Within IT Operations, Generative AI can analyze incidents, identify patterns, summarize them, suggest root causes in real-time, and provide valuable insights to operators. Root Cause Changes. Automate incident analysis to speed resolution and reduce escalations. However, tech also was hit hard with software engineers (3. [email protected] BigPanda BigPanda helps businesses prevent and resolve IT outages with their platform for Event Correlation and Automation, powered by AIOps. Reduce MTTR by up to 50% by harnessing AI to automatically identify the underlying cause of an IT incident and its impact across complex hybrid cloud deployments. Master the art of high-quality alert management. BigPanda’s latest generation of Root Cause Changes offers an intelligent solution to combat these challenges. Real-time Topology Mesh. , the leader in Event Correlation and Automation powered by AIOps, today announced the availability of. BigPanda has allowed Expedia to reinvest developer and engineer time saved from reducing MTTR towards feature development. Automate incident analysis to speed resolution and reduce escalations. Automatic Incident Triage. by BigPanda | Dec 6, 2022. And New Relic is a great place to start. BigPanda's blog is a guide on IT event management, IT incident management, Autonomous Operations, Machine Learning, AIOps, AI Driven IT Ops tools and more. In our recent Whiskey and Wisdom session, we discussed how ITOps teams are coping with the evolution of cloud management. In our most recent session, the discussion was geared specifically towards AIOps—its hype and its reality. BigPanda gives Modern Ops teams a dynamic, automated incident management solution. Why? Introducing Automatic Incident Triage by BigPanda. From calling it a myth like BigFoot or The Loch Ness Monster , to reporting that “a centralized, service-centric view into IT environments has become a must-have capability for IT Operations” (Digital Enterprise Journal Study), both opponents and proponents. Unify ITOps alert data: This is how your team can get the most holistic view of your data and aligns with the BigPanda Alert Intelligence service. We certainly have a ton of new technology – from IoT to containers to artificial intelligence. BigPanda announced the availability of Automatic Incident Triage, a new platform component that significantly reduces the manual toil associated with the triage. Automate incident analysis to speed resolution and reduce escalations. Real-time Topology Mesh. “We are funneling all of our alerts and events through [BigPanda], prior to incident creation in our ticketing system. Real-time Topology. Creates shared awareness for ITOps, NOC, DevOps and SRE teams by providing a 360-degree overview of each incident detected by BigPanda. Real-time Topology Mesh. Mountain View, Calif. This knowledge allows you to effectively enhance alerts by supplementing missing information. When. First, it allows your ITOps and NOC teams to create. Incident. To learn more about these best practices and how BigPanda’s AIOps platform can help streamline the. Enabling integrations. As we all adjust to this new normal, many organizations are faced with the prospect of having. , the leader in Incident Intelligence and Automation powered by AIOps, today announced it was named a winner in the 2022-23 Cloud Awards, the international awards for cloud computing. Automatic Incident Triage. IT Ops Maturity November 29, 2021. Incident Intelligence. How Abbott transformed its incident management process with Workflow Automation. BigPanda’s. BigPanda Now Lets IT Teams Customize Monitoring Views for Any Application, Team or Cloud and Resolve Critical Issues 90% Faster. In short, MTBF is a vital incident metric. 1. IT Operations teams spend valuable time on various manual tasks that delay remediation. BigPanda University was selected as a finalist for the Awesomeness in Customer Education. Automatic Incident Triage. , the leader in Event Correlation and Automation powered by AIOps, today announced the availability of Automatic Incident Triage, a new platformBigPanda CEO Assaf Resnick said in a statement that generative AI has taken the company’s platform to a new level: “Customers that have used early versions. Environments can be defined by any parameter, such as role and responsibility, location, severity. SAN FRANCISCO, Feb. Real-time Topology Mesh. You will hear insightful sessions from BigPanda customers and IT Ops subject matter experts who will cover topics like how. Perhaps you and your IT team are struggling with constantly buying new. This automated incident triage ensures all the right people are at the table, that everyone can communicate, and that all the relevant operational data is accessible. Key considerations for IT leaders as they embrace automation and autonomous operations. , the leader in Incident Intelligence and Automation powered by AIOps, today announced Generative AI for Automated Incident Analysis, a new capability that uses. Automate incident analysis to speed resolution and reduce escalations. Generative AI has arrived for ITOps. And yes, BigPanda can even help improve your CMDB. Generative AI for Automated Incident Intelligence. Recognized as a Strong Performer in Forrester’s Process-Centric AI for IT Operations report. Root Cause Changes. , the leader in Event Correlation and Automation powered by AIOps, today announced the availability of Automatic Incident Triage, a new platform component that. New Capability Automatically Delivers Clear Incident Descriptions to Estimate Incident Impact and Suggest Root Causes. Not all alert correlation platforms are created equal. The CMDB keeps information that observability and monitoring tools don’t have, including the geographical location of the asset, ownership, purpose, and priority. Autodesk turned to BigPanda to radically overhaul their ticketing process and improve operational efficiency. 8%), data scientists (3. It’s event storms. Automatic Incident Triage. Generative AI for Automated Incident Intelligence. Securing organizational commitment enhances the quality of alerts and incident response. Detect problems before they become incidents; Triage quickly using business context; Investigate probable root cause; Eliminate painful bridge calls ; Learn. Target Resolution/Workaround. ” “BigPanda’s Event Enrichment Engine helps structure our event data and adds. Incident 360 Console. Automatic Incident Triage. SaaS-native platform provides built-in scaling, seamless updates, high availability, and. Automate incident analysis to speed resolution and reduce escalations. Operations teams have the root cause changes at their fingertips, in real-time. Quickly identify root cause: BigPanda AI correlates changes from ServiceNow (and other tools) that may have caused the incident, allowing your teams to easily and quickly identify and roll back these changes to resolve outages. We use this tool to help leaders to take a step back and look at both the individuals on their team, as well as the team as a whole, and assess them on. Generative AI for Automated Incident Intelligence. BigPanda’s AIOps event correlation and automation platform is designed for complex IT environments, helping organizations prevent and resolve outages without increased IT staff. They are in complex industries that are. In contrast, ServiceNow IT Operations (ITOM) focuses on managing and optimizing the IT. The average cost of an IT outage is $12,900—per minute. Mountain View, CA – February 23, 2015 – BigPanda, whose data science platform automates IT Incident Management, today released BigPanda Environments, a powerful new feature that, for. Root Cause Changes. Automatic Incident Triage. 1. , the leader in AIOps Event Correlation and Automation, today released the findings of a new report titled “The Modern IT Outage: Costs, Causes and Cures,” which. The virtual conference will take place on Wednesday, May 18, 2022, with a focus on how IT Ops professionals are embracing. BigPanda collects, cleans, and prepares data for AIOps processing. Explore BigPanda's features and capabilities with our AIOps product tour. BigPanda Professional Services help streamline and accelerate the rollout of an organization’s BigPanda solution. Generative AI for Automated Incident Intelligence. Our advanced AIOps technology redefines incident management, prevents service disruptions, and elevates customer satisfaction – and I couldn’t be more. Incident 360 Console. In this webinar, BigPanda’s own VP of Product Marketing Mohan Kompella and Syapse’s Chief Data and Product Development Officer Vinod Subramanian talk about what is and isn’t working in healthcare ITOps and how AIOps fits into healthcare. DevOps and SRE. Root Cause Changes. Real-time Topology Mesh. Real-time Topology Mesh. BigPanda nominated Sibito Morley because we admire the vision he has, the team he leads and his unwavering focus on Lumen’s customers. by Isaac Sacolick | Oct 9, 2018. Eliminating errors and streamlining the incident management process are top priorities for many ITOps, NOC, SRE, and DevOps teams. BigPanda simplifies incident response for IT Operations, with pre-built integrations and an easy learning curve for operators. AI in general, and AIOps in particular, is rapidly becoming key to success in today’s complex and fast moving IT environments, and DevOps has much to gain by adopting it. by Anirban Chatterjee | Dec 2, 2021. BigPanda acts as a bridge between CI/CD and ITIL in ServiceNow by automating ITIL processes that are complex, error-prone, and slow-moving. Automatic Incident Triage. Keep reading to. Triage. by Derrick Arakaki | Jan 10, 2023. Automatic Incident Triage. BigPanda helps organizations improve performance and availability of their critical business applications and systems, reducing MTTR by 50% or more. If it’s successful, it leaves a comment on the incident in BigPanda notating that the system attempted automated self-healing and the result was success. Unlock AIOps expertise at BigPanda University. info@bigpanda. Generative AI for Automated Incident Intelligence. BigPanda partner Cribl says “Observability is defined as a concept, a goal, and direction that will help your. Generative AI for Automated Incident Intelligence. BigPanda’s Event Enrichment Engine allows users to easily edit and change this order through a drag-and-drop UI. by Craig Ferrara | Apr 17, 2023. Automatic Incident Triage. . As defined by Gartner, AIOps—short for artificial intelligence for IT operations—combines big data and machine learning to automate IT operations processes, including event correlation, anomaly detection and causality determination. BigPanda can help you with your observability tool rationalization by:by Assaf Resnick | Jul 27, 2023. 3 billion events and changes per month, with our largest customers by volume sending us approximately 165 million. Not many are aware of this – but ITIL as a framework was conceived to deal with the insufficient quality of IT services in the British government and published towards the end of the 80s, 30 years ago! The goal was to align IT practices with the needs of the (Government) business. Incident 360 Console. Within. by BigPanda | May 2, 2023. BigPanda is being used by leading enterprises to automate their ticketing. When Ryan Taylor, VP of solutions engineering at Transposit, talks about his experience and outlook in the IT Ops chair, people tend to listen. SAN FRANCISCO, November 4, 2020 — BigPanda, Inc. In a new whitepaper, noted industry analyst Nancy Gohring of 451 Research delivers an in-depth look into the future of AI & ML-enabled IT Ops and helps you understand: Why IT operations will move from automation to autonomous over time, and. BigPanda helps organizations improve performance and availability of their critical business applications and systems, reducing MTTR by 50% or more. All organizations want to reduce downtime and outages, but the solution is often to simply hire more staff which inevitably creates. Benefits. Autonomous Layer (LØ) So all Autonomous Operations platforms must incorporate machine learning throughout, provide an integration hub that ties together all of your existing IT tools, and an autonomous layer (LØ) that is capable of managing your incidents. Incident 360 Console. Root Cause Changes. We triage, offer technical solutions and share best practices so you can build the best automated operations. Includes ready-to-use ITOps reports and dashboards and provides end-to-end insights into health trends and ITOps KPIs. ITOA includes the four common types of analytics: descriptive analytics, diagnostic analytics, predictive analytics, and prescriptive analytics. AIOps enables the compression and distillation of events from metrics, logs, and traces. Real-time Topology Mesh. The primary KPI, compression, ideally approaches 100%, but perfect rates can compromise accuracy—leading to misgrouped events or missed connections. Generative AI for Automated Incident Intelligence. BigPanda’s Incident 360 console reveals statistically significant changes linked to each incident, enabling users to confirm matches before initiating incident triage or roll-back. SAN FRANCISCO, July 11, 2023 (GLOBE NEWSWIRE) -- BigPanda, Inc. BigPanda Automatic Incident Triage. BigPanda’s Event Enrichment Engine creates high-quality incidents that deliver tangible benefits to ITOps, NOC and DevOps/SRE teams across the incident management lifecycle. Companies scaled during the pandemic due to a shift in consumer behavior, and many companies had to pivot their ITOps strategies. to 10:30 a. Automated Incident Analysis. Incident 360 Console. Here are some of my takeaways from BigPanda’s most recent Whiskey and Wisdom forum:Tool consolidation is the process of analyzing which IT observability and monitoring tools to use, which to add, and which to retire. BigPanda’s new capabilities also include three self-service APIs: Environments API: BigPanda Environments are fully customizable and filtered incident views that simplify incident management. AI/ML-driven alert correlation engine that detects and triage incidents. “By joining Cribl and BigPanda, you can unlock more valuable upstream observability data to facilitate early detection mechanisms and allow your downstream environment to have an even more impactful service map, better enriched data, and better correlation for rapid and automated incident triage and resolution. Root Cause Changes. Root Cause Changes. Root Cause Changes. First, it allows your ITOps and NOC teams to create custom incident tags in BigPanda that capture business context and business metrics. Automate incident analysis to speed resolution and reduce escalations. Root Cause Changes. The new average. Root Cause Changes. bigpanda. , the leader in Incident Intelligence and Automation powered by AIOps, today announced it will host a user group event on March 21 at Shoreditch Treehouse in London. Generative AI for Automated Incident Intelligence. Automatic Incident Triage. This has reduced the number of false positives in our system by 51%. Incident 360 Console. Incident management; Configuration management; Quality management; Event correlation is tied to the incident management process, but it is interwoven with all six processes because event correlation provides the contextual information needed to understand the impact of a change, diagnose a problem or track the progress of a. , the leader in AIOps Event Correlation and Automation, today cemented its leadership position in the AIOps market with a new $190 million funding round. Existing Partnership Strengthened to Address Growing Demand for Domain-Agnostic AIOps to Support Observability. Generative AI for Automated Incident Intelligence. BigPanda’s Field CTOs explain how to best leverage monitoring data to allow situational awareness and enable proactive IT incident. BigPanda Generative AI for Automated Incident Analysis has been updated to provide more accurate, explainable insights and more trustworthy insights, including the. With Root Cause Changes: Change data from all your change feeds is presented in one screen. AIOps is typically used to reduce alert noise, identify incidents across the tech stack, and automate incident management workflows. This empowers IT Ops to fix issues quickly and focus on what matters. Industry use cases of event correlationIf it’s successful, it leaves a comment on the incident in BigPanda notating that the system attempted automated self-healing and the result was success. Leading this round is Greenfield Partners, a partnership backed by TPG Growth,. Pillar 1: Automate. CDI significantly reduces false-positive alerts with BigPanda AIOps. Root Cause Changes. Automatic Incident Triage. Raw alarm data is a start, but it’s not sufficient to be able to pinpoint root cause and enable an effective fix. BigPanda Root Cause Changes. Automatic Incident Triage. Incident 360 Console. Automatic Incident Triage. Generative AI for Automated Incident Intelligence. Streib previously developed her tech sales expertise at Datadog where she worked for four years, rising from a sales development representative to a senior account executive. ” AI/ML-driven alert correlation engine that detects and triage incidents Generative AI for Automated Incident Intelligence Automate incident analysis to speed resolution and reduce escalations Without a real-time, accurate means to get to the root cause of an incident as it occurs, the bulk of incident-impacting alerts caused by changes will continue to be the source of elongated, manual toil and growing MTTR rates. Generative AI for Automated Incident Intelligence. BigPanda puts analytics around the entire pipeline. Cambia recognized the advantages of introducing BigPanda Incident Intelligence and Automation, powered by AIOps, to. Generative AI for Automated Incident Intelligence. Real-time Topology Mesh. Event Correlation and Automation for midsize enterprises, powered by AIOps. Automatic Incident Triage. In their early days, “fly-by-wire” aircraft. Incident 360 Console. Incident 360 Console. Real-time Topology Mesh. by Joel McKelvey | Aug 3, 2023. MTBF helps us anticipate how likely a system, application or service will fail within a specific period or how often a particular type of failure may occur. Mountain View, Calif. BigPanda environments are fully customizable, actionable, filtered incident views that simplify incident management in modern enterprises. BigPanda’s AI powered platform helps ITOps teams prevent, manage, and resolve IT incidents with intelligent automation. Incident 360 Console. Root Cause Changes. Whiskey and Wisdom is a monthly executive-only forum where ITOps leaders can network independently and discuss high-level AIOps and ITOps strategies with their industry peers. It enables ITOps teams to automate processes including: Creating tickets. This is one of the most common causes of AIOps failure. Generative AI for Automated Incident Intelligence. These capabilities make AI and ML particularly adept at dealing with the overwhelming IT noise on a 24×7 basis. Generative AI works in near real-time to automatically add the correlated alerts’ summary, title, and root cause analysis to ITSM tickets or chat collaboration channels with specific L1/L2/L3 teams – without manual intervention. Dramatically reduce IT noise by filtering out false positives and benign events, and deduplicating recurring or cross-platform repetitions of. Incident Intelligence. BigPanda simplifies incident response for IT Operations, with pre-built integrations and an easy learning curve for operators. Incident 360 Console. Incident 360 Console. Generative AI for Automated Incident Intelligence. Some still do. This new feature enables incident analysis and visibility for. The FILTER function extracts an array of values based on a conditional value for an alert or incident metadata field, like primary property, status, and source system. Root Cause Changes. Incident 360 Console. SAN FRANCISCO, July 11, 2023 — BigPanda, Inc. Without a real-time, accurate means to get to the root cause of an incident as it occurs, the bulk of incident-impacting alerts caused by changes will continue to be the source of elongated, manual toil and growing MTTR rates. Real-time Topology Mesh. BigPanda is announcing today that we are streamlining and restructuring our company to better. io. This shift from an eyes-on-glass approach to an alert-initiated mode is a game-changer for tech operations teams. But as IT grows and becomes evermore complex and fast-moving, the reality of what it means to do so kicks in, and organizations are re-evaluating their strategies. Incident 360 Console. Generative AI for Automated Incident Intelligence. Incident 360 Console. , the leader in Event Correlation and Automation powered by AIOps, today announced it will host a joint webinar with Gartner on June 23 at 4:30 p. In short, MTBF is a vital incident metric. BigPanda for ITOps pros. In more than 15 years of managing enterprise software sales, this is the first time I knew I was going to play a critical role in. Generative AI for Automated Incident Intelligence. ServiceNow IT Service Management (ITSM) is a comprehensive suite of tools and processes designed to manage and deliver IT services to external customers. Generative AI for Automated Incident Intelligence. Here are some quick value takeaways from the. Real-time Topology Mesh. Incident 360 Console. They intelligently gather alerts from fragmented monitoring tools and deliver high-level insights that operations teams can quickly understand and act upon. The more accurate average cost for unplanned outage downtime is more than double that old statistic: $12,900 per minute. By incorporating context and business logic into incidents using the BigPanda Incident Intelligence feature, the response time of the NOC has been greatly improved. Root Cause Changes. With that success, monitoring is now able to clear the alert, and the incident automatically closes in BigPanda if all alerts contained in that incident are resolved. Automate incident analysis to speed resolution and reduce escalations. BigPanda helps us with a unified view of our IT environment from one console. Without BigPanda, IT Ops and DevOps teams struggle with manual and reactive incident response capabilities that are badly suited for the scale, complexity and velocity of modern IT. On average, our customers sent us 2. Just two of the many examples include a global leading airline that was able to reduce MTTR by 78% in the process, and. Real-time Topology Mesh. Root Cause Changes. Another area where BigPanda delights our customers is using BigPanda analytics to improve the quality of enrichment sources. ”. Automate incident analysis to speed resolution and reduce escalations. When you grow from 300 employees to 1,000, followed by 4,000, everything radically changes and requires employees to be more intentional about having empathy for each other through those. Real-time IT Incident correlation. 2 and 3 from 8:00 a. Created as a SaaS-native event correlation and automation platform for IT Operations, BigPanda delivers high performance with enterprise-class availability, resilience, and dynamic scalability. Get excited about BigPanda’s Generative AI for Automated Incident Analysis, Enrichment Maps UI, the Event Processing Dashboard, and more. Automated notifications, ticketing, and workflow automation synchronize bi-directionally rich incident data in ServiceNow, so ITIL-based organizations can enjoy the benefits of CI/CD within. Read the Forrester Wave™: Process. Automate incident analysis to speed resolution and reduce escalations. , a leader in Algorithmic Service Operations solutions for enterprise IT, announced today that it has raised an additional $23 million in Series B funding – expanding the round to a total of $49 million. , the leader in Incident Intelligence and Automation powered by AIOps, recently concluded Pandapalooza ’22, the company’s annual. Automatic Incident Triage. But it does give you the choice of classifying something as spam on your own, or removing the spam tag from a wrongly detected email. Not many are aware of this – but ITIL as a framework was conceived to deal with the insufficient quality of IT services in the British government and published towards the end of the 80s, 30 years ago! The goal was to align IT practices with the needs of the (Government) business. 15, 2023 — BigPanda, Inc. SAN FRANCISCO, October 14, 2020 — BigPanda, Inc. Incident 360 Console. Root Cause Changes. Real-time Topology Mesh. Transformation initiatives.